Refund policy

Last updated: 26 June 2026

At STILLFORM, every piece is made to order for you by our print partner, theprintspace. This doesn’t affect your legal rights, and we want you to be happy with your print.

If your item is faulty, damaged, or not as described You have the right to a replacement or a full refund. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund. Email us within 14 days of delivery for transit damage or print defects, with your order number, a description, and photos of the item and packaging. We’ll arrange a free replacement or refund — you won’t pay return postage, and we’ll never ask you to cover the cost of a fault.

If you change your mind (standard prints) You may cancel within 14 days of receiving your order and return it within 14 days of telling us. The print must be unused, undamaged, and securely packaged. You cover return postage; we refund the item price plus the original standard delivery charge within 14 days of receiving it back (or your proof of return).

What isn’t covered Genuinely personalised or custom-commissioned pieces; items damaged after delivery; and natural variation in colour, texture, or framing inherent to the artwork (your screen may differ slightly from the final print).

How to start a return Email admin@stillformart.com with your order number, the issue, and photos where relevant. We’ll respond promptly and sort it.

Refunds go to your original payment method within 14 days of approval (or of us receiving a returned item). If you have any concern about an order, please contact us first — we’ll always try to make it right.

STILLFORM · admin@stillformart.com · stillformart.com